123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

Does blocked content affect me?

Some network operators may block certain types of content and services that are only available to users over the age of 21. Your mobile network operator will need to verify that you are over 21, please contact your mobile service provider for more details.

Where can I check my transaction history and how many days can I check?

You can access your account summary and transaction history within the last 30 days, and sports betting history within the last 90 days.

Simply choose the Menu Point and click “Statement” for easy access of these information.

When did the error occur?

Is this the first time such an error has occurred? If not, please provide detailed information.

What information do I need to provide when I ask a customer service phone question?

To help us make your query, please provide the following information:

Account Information (Username/Account ID)

Phone manufacturer and phone model.

The error code displayed on your page.

What is 123Go Mobile?

123Go Mobile is our brand new Mobile portal, bringing you the complete 123Go sports betting line-up and exciting new Casino games to your Smartphone.

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