Common questions to help users quickly understand demo and experience rules
1.Be cautious with emails
Avoid opening or replying to spam emails as this will give the sender confirmation that they have reached a real email address. Use common sense when reading emails. If something seems implausible or too good to be true, then it probably is. Be cautious about opening attachments and downloading files from emails, no matter who they are from.
2.Be cautious with your personal data
You are responsible for keeping your online password confidential. Never let anyone know your PINs or passwords, do not write them down, and do not use the same password for all your online accounts.
3.Keep your computer secure
Some phishing emails or other spam may contain software that can record information on your internet activities (spyware) or open a ‘backdoor’ to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you.
It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources.
4.Remember To Log Out and Lock Your Windows Desktop
Always remember to logout of your 123Go login session when you have completed your transactions. Do not leave your computer unattended. If you need to leave your computer even for one minute, always lock your Windows desktop using Ctrl-Alt-Del method.
5.Clear Your Browser’s Cache
Web pages that you have viewed from the Internet can reside on a computer as ‘cache’ files. These ‘cache’ files can retain images of data sent or received over the Internet, making them a potential target for a system intruder. Therefore, we strongly advise that you clear your browser’s disk cache after each Internet session.
Clearing Cache on Microsoft Internet Explorer 6.0
6.Click Start, select Settings and Control Panel.
7.Double-click Internet Options to open Internet Properties.
8.Click Delete Files.
9.NOTE: Do not select Delete Cookies.
10.Delete Cookies removes all the cookies stored on the computer.
11.Click OK on the Delete Files dialog box.
12.Click OK.
1.Avoid Sharing Personal Computers (PCs)
Avoid using shared PCs or public PCs such as those found in cyber cafes to play your games at 123Go sites. If there is a need to do so, always satisfy yourself thoroughly that the PCs are free from viruses and be sure to clear the browser’s cache upon completion of your games.
2.Update Your Browsers and PC Operating System and software
Make sure you keep up to date and download the latest security patches for your browser, PC operating system and other application software. If you don’t have any patches installed, visit your browser’s website, for example users of Internet Explorer should go to the Microsoft website.
You should also ensure that your browsers, PC operating system and application software to support 128-bit SSL encryption or a higher encryption standard.
We strongly recommend that you observe the above best privacy and security practices at all times to ensure a smooth and worry-free e-gaming experience.
In order to use our website, it is necessary to activate cookies on your browser. These cookies allow us to distinguish you from other users when you visit and/or use our website. If you wish to delete or disable any cookies already stored on your computer in browsing track mode, you can do so by deleting existing cookies and/or changing your browser’s privacy settings. This process will vary depending on the browser you are using. Our quick help guide shows the steps to delete/disable various browser cookies. You can also visit the official website of the browser to view the relevant instructions.
Please Note: By deleting/disabling cookies, you may lose access to certain areas of our website/your account.
If you encounter any problems, you can contact our customer service team by sending an email to [email protected] or live chat.
This process will vary depending on the browser you are using. You can also visit the official website of the browser to view the relevant instructions.
If you encounter any problems, you can contact our customer service team by sending an email to [email protected] or online customer service.
This process will vary depending on the browser you are using. If you encounter any problems, you can contact our customer service team by sending an email to or online customer service.