123GO Q&A – Frequently Asked Questions

Our site is optimized for cross browser compatibility, offering support for a wide range of web browsers; more significantly on the top 4 popular browsers: Windows Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.

However, some older browsers may not support the newer web standards. As such, you may experience some problems viewing parts of our site. If you are using older versions of these browsers, we encourage that you upgrade to the newest version, as you may not only experience browsing limitations but could likely be vulnerable to security threats.

Browser support

Internet Explorer (IE11.00)

Firefox (39.0+)

Apple (9.1.10+)

Google (50+)

If you are using other browsers than those listed above, please submit your question using our feedback form, or contact our customer service if some issues arise.

In order to access the full functionality of our site, you will need to enable JavaScript and accept cookies in your

not possible if you have disabled JavaScript and cookies. If your browser is still in the default browser settings, you should be able to bet on site without any problems.

Cookies are small text files created by websites you visit to remember specific information such as site preferences, bet selections and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.

JavaScript is a programming language implemented as part of a web browser to make web sites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScripts as they run only on your browser and does not interact with your computer’s operating system. However in certain cases, adjusting your browser’s privacy or security levels to a higher level may interfere with these requirements. Here is how you can enable JavaScript and cookies on your browser:

To enable JavaScript:

Internet Explorer

1. On the menu bar, click on Tools then Internet Options, and then select the Security tab.
2. Click the Internet zone.
3. Click Default Level and click “OK” to close the Internet Option window.
   • Firefox
4. On the menu bar, click on Tools then Options, and select Content.
5. Check “Enable JavaScript”
6. Click “OK” to close the option window.
   • Safari:
7. On the menu bar, click on Edit then Preference, and select the Security tab.
8. Check “Enable JavaScript”
9. Click on the X button to automatically apply the settings.
   • Chrome:
10. On the menu bar, click on the Toolbox Icon, and select Options.
11. Select the Under the Hood tab.
12. From the Privacy section, click Content Settings.
13. Select the JavaScript tab
14. Check Allow all sites to run JavaScript.
15. Click Close to apply your settings.

To accept Cookies:

Internet Explorer:

1. On the menu bar, click on Tools, and select Internet Options.
2. Select the Privacy tab
3. Move the slider to the ‘Medium’/’Low’/’Accept All Cookies’ level.
4. Click OK to close the Internet Options window.
   • Firefox:
5. On the menu bar, click on Tools, and select Options.
6. Select the Privacy panel.
7. Set Firefox will: Use custom settings for history.
8. Check Accept cookies from sites to enable Cookies.
9. Click OK to close the options window.
   • Safari:
10. On the menu bar, click on Edit, and select Preferences.
11. Select the Security panel.
12. From the Accept cookies section, check Always/Only from sites I visit.
13. Click on the X button to automatically apply the settings.
    • Google Chrome:
14. On the menu bar, click on the Toolbox Icon, and select Options.
15. Select the Under the Hood tab.
16. From the Privacy section, click Content Settings.
17. Select the Cookies tab
18. Make sure “Allow local data to be set” is selected.
19. Click Close to apply your settings.

For a better viewing experience, we recommend a minimum color depth of 32 bits and the following graphics resolution:

Screen Resolution

Desktop: 1024 pixels ~ 1440 pixels

Tablet: Minimum 768 pixels

Mobile: 375 pixels ~ 768 pixels

Please raise your concerns by contacting our customer service page for more details. Indicating the specific web browser version you are using, as well as your operating system, type of Internet connection you are using and other relevant information that can help us identify the problem faster.

Example:

Web browser – Internet Explorer 8

Operating System – Windows 7 Home Basic

Internet Connection – Cable 5mbps

Other Info: Page does not load when trying to register.

1. Please do not reply to emails that require you to provide personal information or change your password. Phishers usually use fake and sensational messages (such as “Urgent – your account information may have been stolen”) in order to get an immediate response from users . 123Go will not ask customers for email passwords or account information. Even if you think the email may be legitimate, don’t respond – contact our customer service for verification or visit the 123Go website, such as announcement notices, etc.
2. Enter the URL through the address bar to access 123Go.

If you want to visit a website belonging to 123Go, please enter the relevant URL directly in the browser to enter, do not log in through any hyperlink in the email.

Phishers often use links in emails to send victims directly to fake websites, usually replacing123Go.com with a similar URL. When clicked, the URL displayed in the address bar may look real, but there are several ways Can be faked and take you to fake websites. If you suspect an email is fake, please do not click on any link in the email. Call customer service to verify. Always check multiple times whether the address in the browser’s URL bar is a valid address for our 123Go.

3.Please check your 123Go account regularly

Please log in to your 123Go account regularly to check your bank account balance.

If you suspect that your account has been accessed by an unauthorized person, please change your password immediately and notify our customer service immediately. Check your transaction and bank amount. Notify us immediately of any suspicious transactions or errors.

4.Check if the website you are visiting is safe

Before you bet or do any banking transactions on the 123Go website, please ensure that the website you are visiting is a secure server that uses encryption to protect your personal data and transactions online.

Check the network address in the address bar. If the website you are visiting is on a secure server, it should start with “https://” (“S” secure) instead of the usual “HTTP:/Look for a lock icon in your browser’s status bar. You can check the level of encryption by hovering over the icon with your mouse.

Look for a lock icon in your browser’s status bar. You can check the level of encryption by hovering over the icon with your mouse.

Note that the fact that the site is encrypted does not mean that the site is legitimate. It will just tell you that the data was sent in encrypted form.

5.Frequently report suspicious activity

If you receive an email that you suspect is not genuine or encounter any fraudulent website impersonating the 123Go website, please notify us immediately, call our customer service or forward it to us.