123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

How do I perform a Cash Out?

Go to “My Bets” and look for the wager that you wish to cash out. Click CASH OUT button to perform the cash out, or click the sliding logo beside the button and drag the slider to adjust the Cash Out amount in your favor.

Where can I find the details of my cashed out bet?

The details of all your previously cashed out wagers are reflected within the “My Bets” and “Statement”.

Why is the Cash Out button showing “Currently Unavailable”?

Significant events such as goals, red cards, VAR or technical malfunction may lead to Cash Out being unavailable for a certain period of time.

Why was my Cash Out cancelled?

Cash Out transactions are subject to the same terms and conditions as normal wagers. You can find the details for the cancellation of your cash out within the “Cash Out Details” drop-down of any wager within “My Bets” or “Statement”.

Where can I find further information about Cash Out Rules?

Please go to the Sports Rules and select “Cash Out” from the drop-down list. Here you can find further information and settlement examples related to Cash Out.

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