Common questions to help users quickly understand demo and experience rules
Result changes occur when the score or result that was initially posted on our website requires amendment. The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event.
Any subsequent enquiry that may result in an overturned decision will not be recognized by our company after 72 hours from the processing of the result. Within 72 hours after results are processed, our company will only reset / correct the results due to human error, system error or mistakes made by the referring results source.
We confirm the results by watching events live or by obtaining information from the official governing body of the participants involved in the event.
My Bets and Statement only show settled wagers up to 30 days past. For transactions over 30 days, please contact us via Live Chat or email.
Kindly note that requests covering over a range of 6 months may be subject to a service free.
Cash Out is a feature that allows the early settlement for a portion or all your wager. The value displayed within the Cash Out button includes your stake.
A full cash out is the early settlement of your wager before the conclusion of the event.
A partial cash out is the adjusted payout of a part of your stake before the conclusion of the event. The minimum unit stake (per market type) must remain on either side of the partial cash out range.