123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

What are the system and browser requirements to view the live video streaming?

Most operating systems should have the ability to stream uninterrupted coverage of our Live TV service. However, non-function (or problems with playback) may occur on older or lesser known operating systems.

Browser playback may vary depending on whether you are watching Live TV on Desktop or Mobile.

For Mobile devices we recommend you use the latest browser version of Chrome or Safari.

For Desktop devices we recommend you use the latest browser version of Chrome, Safari (on Apple PCs) or Internet Explorer Edge / IE 11. Some older versions of IE (7,8,9,10) may not playback Live TV.

How many times can I cash out?

Cash Out can only be processed once for any bet.

Why am I unable to cash out an existing bet?

Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.

Can all wagers be Cashed Out?

Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.

Must I Cash Out my entire stake?

“No, you dont have to. Our Cash Out feature allows you to partially cash out a portion of your original stake, while letting the remaining stake settle as normal. This approach provides the opportunity to secure certain funds, with the potential for winnings to be returned from the remaining stake.”

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