Common questions to help users quickly understand demo and experience rules
You will not be subject to the same KYC document verification more than once, unless the document(s) you submitted in the last KYC verification had expired, e.g. passport validity period expires, or where a reasonable period since the last KYC verification process has passed, in which case you may be required to re-submit valid and current document(s).
Notwithstanding the above, you may be subject to different levels of KYC verification checks in the course of your relationship with 123Go.
You will need to provide us with the renewed copy or another valid form of your identity document, once your previously submitted ID expires.
Two months prior to the document expiration date, we will notify you via email and via your 123Go account Messaging Notification to re-submit valid and current document(s). You will receive another notification on the actual date of the document expiration in case you have not supplied the required document
If we do not receive all the required documents from you, or we do not receive them within the given time frame, your 123Go account verification process will fail.
As a result, your 123Go account will be bound by a few restrictions which may include, but not limited to, the following:
voiding of the relevant transaction(s),
cancellation of bets including forfeiture of any winnings；
suspending or closing your 123Go account, with any funds remaining in it.
You must successfully complete the KYC verification process to resume any further transactions on your 123Go account.
We take Data Protection very seriously. We are committed to maintaining the confidentiality of the personal information collected by us to allow you to enjoy playing online at 123Go.
We will use technical and organisational measures to safeguard your personal data, such as the following:
access to your account is controlled by password and username which are unique to you,
storing your personal data on secure servers.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Please read the Privacy Policy carefully as it contains certain information about how we will use your personal data.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of 123Go membership you no longer wish to continue your registration as a 123Go member, subject to Data Protection legislation and regulatory requirements. For safety reasons, however, we may store messaging transcript data (including message content, member names, times and dates) arising from the use of 123Go for a period in excess of 12 months. Where personal information is held for people who are not yet registered but have taken part in other 123Go services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is running smoothly.
We will ensure that all personal information supplied is held securely, in accordance with relevant data protection laws.