Common questions to help users quickly understand demo and experience rules
You can submit a photocopy document but we encourage you to provide us with scanned coloured copy instead, due to image quality reasons. If a photocopied document is of a poor quality, we may require you to provide us with a certified true copy of your document with a stamp clearly reflected on it.
When the document status is SUBMITTED, you still have the option to re-upload or remove the document with unlimited tries. When the document status is REVIEW, the UPLOAD function will be disabled to allow our KYC team to review the submitted documents first and provide you with updates.
We will try our best to review your submitted documents and provide you with an update within 12 hours upon receipt of your documents. You will receive a notification from our KYC team via email as well as via your 123Go Messaging Notification once logged into your account.
Please bear with us when processing takes longer due to high volume of KYC document submissions and enquiries. Please be assured your concerns are our priority and we will respond as soon as we can.
You need to provide valid and complete documents within 120 hours from the time we have sent the initial KYC request notification. Under certain circumstances, however, longer processing time may be required.