123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

Can all wagers be Cashed Out?

Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.

Must I Cash Out my entire stake?

“No, you dont have to. Our Cash Out feature allows you to partially cash out a portion of your original stake, while letting the remaining stake settle as normal. This approach provides the opportunity to secure certain funds, with the potential for winnings to be returned from the remaining stake.”

How do I perform a Cash Out?

Go to “My Bets” and look for the wager that you wish to cash out. Click CASH OUT button to perform the cash out, or click the sliding logo beside the button and drag the slider to adjust the Cash Out amount in your favor.

Where can I find the details of my cashed out bet?

The details of all your previously cashed out wagers are reflected within the “My Bets” and “Statement”.

Why is the Cash Out button showing “Currently Unavailable”?

Significant events such as goals, red cards, VAR or technical malfunction may lead to Cash Out being unavailable for a certain period of time.

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