Common questions to help users quickly understand demo and experience rules
My Bets and Statement only show settled wagers up to 30 days past. For transactions over 30 days, please contact us via Live Chat or email.
Kindly note that requests covering over a range of 6 months may be subject to a service free.
Cash Out is a feature that allows the early settlement for a portion or all your wager. The value displayed within the Cash Out button includes your stake.
A full cash out is the early settlement of your wager before the conclusion of the event.
A partial cash out is the adjusted payout of a part of your stake before the conclusion of the event. The minimum unit stake (per market type) must remain on either side of the partial cash out range.
Yes, the Cash out value is the total amount returned upon confirmation of cash out, inclusive of your stake amount.
Cash Out can only be processed once for any bet.
Not all bets can be cashed out. Bets that are eligible for cash out are reflected within the “Cash out” tab in “My Bets”.