Common questions to help users quickly understand demo and experience rules
You are solely responsible to ensure that the details of your bets are correct. Once your bets have been placed and their acceptance confirmed by us they may not be cancelled, revoked or changed and shall be deemed to be conclusive evidence in respect of the bets that you have placed. All bets are logged and recorded in our transaction log database and are conclusive evidence of all transactions and times at which the transactions are placed.
Many bets are settled automatically In-Play once a market has been “Unconditionally Determined”. For example： bet on Over 2.5 goals in a Football match and if 3 goals are scored, then it’s likely your winnings and stake will be returned soon after the 3rd goal is confirmed. For markets that cannot be settled In-Play, we aim to settle all bets as soon as possible once an event has finished.”
Should an event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off/ start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company’s decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For “Parlays”, the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection.
Result changes occur when the score or result that was initially posted on our website requires amendment. The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event.
Any subsequent enquiry that may result in an overturned decision will not be recognized by our company after 72 hours from the processing of the result. Within 72 hours after results are processed, our company will only reset / correct the results due to human error, system error or mistakes made by the referring results source.
We confirm the results by watching events live or by obtaining information from the official governing body of the participants involved in the event.