Common questions to help users quickly understand demo and experience rules
You must be at least 21 years old or the legal age of the majority in your locality, whichever is the oldest, and have read and agreed to the 123Go rules and terms. Click the link to view more relevant information.
No. Once you have completed SIGN UP and your member account profile in full, you can enjoy all products offered on Site with your one account.
Please note that you will be able to view the last 30 days of your account statement in “Statement” under “My Account” located at the upper rightmost part of your 123Go homepage when you login to your account.
If you would like to request for your account statement of more than the last 30 days, please provide us with the specific period needed for the account statement and data requested (example: deposit, withdrawal, bet statement) as well as your security question and answer via live chat or email to [email protected]. Your requested account statement will be sent to your registered email address.
As a reputable and responsible gaming company, we hope that you will adjust your mentality while enjoying the website services to the fullest. A small number of customers may be so addicted to games that it has a negative impact on their economy, career, family and society. In this regard, our company strongly recommends that you take some time to go to the betting responsibility page to view important information, clarify and adjust your entertainment mentality.
You may apply self-exclusion or Time out on your account using any of the two methods::
Tick the Self-exclusion/Time out tick box on the Responsible Gaming page under “My Account” located at the upper rightmost part of your [email protected] homepage or Responsible Gaming icon in the Mobile Homepage, select the duration of your exclusion/time out request and click the [Apply] button; OR Send an email to 123Go using your registered email address providing your 123Go username, effective date and duration of your exclusion/time out request. If no such date is indicated, the date of email receipt will be considered as the effective date; OR At any time directly through our Customer Care team by Live Chat, or by telephone +44 20 3318 0702 Euro Region and +852 5808 3608 for Asia
Self-exclusion restrictions will be strictly applied to an account and will be valid for a minimum period of six (6) months and cannot be removed before the end of the 6month period.