123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

I can’t log in my account is blocked. Why?

If you have too many failed login attempts. Please contact customer service via Live Chat on 123Go.com or email [email protected]

How can I take a screenshot using my device?

This can vary depending on your mobile devices make and model. Consult your phone manual or ask your phones provider for more information.

Tips:

On some Android devices you can press and hold Power/Lock button and Home button at the same time for a couple of seconds. You should hear a sound and the screen will flash. A screenshot should be saved to your devices “Gallery” (varies from device to device).

If you are using iPhone or iPad, you can immediately press and release the Home and the Sleep/Wake button on the top or side of your device. A screenshot should be saved in your Photos app.

How can I clear the 123Go Android app’s cache and app data?
  1. Tap on the “Settings” menu.
  2. Scroll down and select “Application manager”
  3. Select the 123Go app
  4. Select “CLEAR DATA” and “CLEAR CACHE”
How are betting odds displayed?

Odds are displayed according to the region in which you are logged in or according to your country of registration. However, each member can manually adjust to their favored preference if they choose.

What are Euro, Hong Kong, Indo and Malay odds types?

Hong Kong Odds

The value displayed for Hong Kong Odds (HK) indentifies the winning amount for every 1 unit that is staked at these odds. While the stake (and win amount) will be returned if the bet is successful, only the win amount is referenced in the odds.

E.g. Liverpool @-0.5 Handicap (Odds = 0.88) will offer winnings of 88 for every 100 staked.

Euro Decimal Odds

The value displayed for Euro Decimal Odds (Euro) indentifies the return amount for every 1 unit that is staked at these odds. If the bet is successful, the return will include both stake and winning amount.

E.g. Liverpool @-0.5 Handicap (Odds = 1.88) will offer a return of 188 for every 100 staked.

Indo Odds

The values displayed for Indo Odds can be either positive or negative. Only negative odds will display the minus (-) symbol.

Note: The balance deducted after bet placement will be related to the Indo Odds stated within the Bet Receipt and not the stake value. Example, if odds were -1.19 and a staked value was 100, 119 will be deducted from account balance.

Note: The balance deducted after bet placement will be related to the Indo Odds stated within the Bet Receipt and not the stake value. Example, if odds were -1.19 and a staked value was 100, 119 will be deducted from account balance.

-Positive Odds: The value displayed identifies the winning amount for every 1 unit that is staked (same as Hong Kong Odds).

E.g. Liverpool @-0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.

-Negative Odds: The value displayed identifies the risk required in order to win 1 unit. It will always have a value higher than-1.00.

E.g. Liverpool @-0.5 Handicap (Odds = -1.19) will mean that to win 100, 119 will need to be staked. If the bet is successful, the return will include both stake and winning amount.

Malay Odds

The values displayed for Malay Odds can be either positive or negative. Only negative odds will display the minus (-) symbol.

Note: The balance deducted after bet placement will be related to the Malay Odds stated with the Bet Receipt and not the stake value. Example, if odds were -0.59 and a staked value was 100,59 will be deducted from account balance.

E.g. Liverpool @-0.5 Handicap (Odds = -0.59) will mean that to win 100,59 will need to be staked. If the bet is successful, the return will include both stake and winning amount.

-Positive Odds: The value displayed identifies the winning amount for every 1 unit that is staked (same as Hong Kong Odds).

E.g. Liverpool @-0.5 Handicap (Odds = 1.07) will offer winnings of 107 for every 100 that is staked.

-Negative Odds: The value displayed identifies the risk required in order to 1 unit. It can be displayed as any negative value between 0 and -1.00. E.g. -0.59

E.g. Liverpool @-0.5 Handicap (Odds = -0.59) will mean that to win 100,59 will need to be staked. If the bet is successful, the return will include both

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