123GO Q&A – Frequently Asked Questions

You can only be logged in on one version of 123Go at any point in time. If you are logged in on the main website and you log in to the mobile site, you will automatically be logged out of the main website and vice-versa.

The most likely explanation is you have had too many failed login attempts. Please contact customer service who will be happy to help you. You can do so via Live Chat on 123Go.com or email [email protected]

Our site is optimized for cross browser compatibility, offering support for a wide range of web browsers; more significantly on the top 4 popular browsers: Windows Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome.

However, some older browsers may not support the newer web standards. As such, you may experience some problems viewing parts of our site. If you are using older versions of these browsers, we encourage that you upgrade to the newest version, as you may not only experience browsing limitations but could likely be vulnerable to security threats.

Browser support

Internet Explorer (IE11.00)

Firefox (39.0+)

Apple (9.1.10+)

Google (50+)

If you are using other browsers than those listed above, please submit your question using our feedback form, or contact our customer service if some issues arise.

In order to access the full functionality of our site, you will need to enable JavaScript and accept cookies in your

not possible if you have disabled JavaScript and cookies. If your browser is still in the default browser settings, you should be able to bet on site without any problems.

Cookies are small text files created by websites you visit to remember specific information such as site preferences, bet selections and original status. Cookies are designed to remember only information about your browser session, and not used to collect information about you.

JavaScript is a programming language implemented as part of a web browser to make web sites more interactive and it is supported by almost all browsers. It is generally safe to enable JavaScripts as they run only on your browser and does not interact with your computer’s operating system. However in certain cases, adjusting your browser’s privacy or security levels to a higher level may interfere with these requirements. Here is how you can enable JavaScript and cookies on your browser:

To enable JavaScript:

Internet Explorer

1. On the menu bar, click on Tools then Internet Options, and then select the Security tab.
2. Click the Internet zone.
3. Click Default Level and click “OK” to close the Internet Option window.
   • Firefox
4. On the menu bar, click on Tools then Options, and select Content.
5. Check “Enable JavaScript”
6. Click “OK” to close the option window.
   • Safari:
7. On the menu bar, click on Edit then Preference, and select the Security tab.
8. Check “Enable JavaScript”
9. Click on the X button to automatically apply the settings.
   • Chrome:
10. On the menu bar, click on the Toolbox Icon, and select Options.
11. Select the Under the Hood tab.
12. From the Privacy section, click Content Settings.
13. Select the JavaScript tab
14. Check Allow all sites to run JavaScript.
15. Click Close to apply your settings.

To accept Cookies:

Internet Explorer:

1. On the menu bar, click on Tools, and select Internet Options.
2. Select the Privacy tab
3. Move the slider to the ‘Medium’/’Low’/’Accept All Cookies’ level.
4. Click OK to close the Internet Options window.
   • Firefox:
5. On the menu bar, click on Tools, and select Options.
6. Select the Privacy panel.
7. Set Firefox will: Use custom settings for history.
8. Check Accept cookies from sites to enable Cookies.
9. Click OK to close the options window.
   • Safari:
10. On the menu bar, click on Edit, and select Preferences.
11. Select the Security panel.
12. From the Accept cookies section, check Always/Only from sites I visit.
13. Click on the X button to automatically apply the settings.
    • Google Chrome:
14. On the menu bar, click on the Toolbox Icon, and select Options.
15. Select the Under the Hood tab.
16. From the Privacy section, click Content Settings.
17. Select the Cookies tab
18. Make sure “Allow local data to be set” is selected.
19. Click Close to apply your settings.

For a better viewing experience, we recommend a minimum color depth of 32 bits and the following graphics resolution:

Screen Resolution

Desktop: 1024 pixels ~ 1440 pixels

Tablet: Minimum 768 pixels

Mobile: 375 pixels ~ 768 pixels