123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

When did the error occur?

Is this the first time such an error has occurred? If not, please provide detailed information.

Where can I check my transaction history and how many days can I check?

You can access your account summary and transaction history within the last 30 days, and sports betting history within the last 90 days.

Simply choose the Menu Point and click “Statement” for easy access of these information.

Does blocked content affect me?

Some network operators may block certain types of content and services that are only available to users over the age of 21. Your mobile network operator will need to verify that you are over 21, please contact your mobile service provider for more details.

What happens if I receive a call or SMS whilst using the service?

Your phone will still be able to receive inbound voice and SMS traffic whilst using 123Go Mobile. Most supported handsets will allow you to take a call and will return you to the service once you have finished.

Can I use the Mobile site with my existing username and password?

Yes, you can use your existing user ID and password to log in to the mobile site.

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