Common questions to help users quickly understand demo and experience rules
our 123Go account will be categorized as a Dormant Account if there were no transactions performed for a continuous period of 6 months since your last account login date.
If your account remains dormant for a continuous period of more than 18 months since your last account login date, 123Go reserves the right to transfer the remaining funds in your account as a donation to nominated charity(ies) and good causes, and to close your account.
To request for account activation due to dormancy, you may visit Live Chat and provide your Security Answer and Username. If the request is in a form of email, the required details should be sent via your registered email address to [email protected]
You must register your 123Go account using your true and legal name and identity which must also correspond with that on the credit/debit card(s), bank account(s) or other payment accounts used to deposit or receive funds in your 123Go account.
If you still can login into your account, please click on “My Account” located at the upper rightmost part of your 123Go homepage > Profile and refer to “Email Address”. However, if you can’t, please contact our customer service.
If you still can login into your account, please click on “My Account” located at the upper rightmost part of your 123Go homepage > Profile and refer to “Email Address”. However, if you can’t, please contact our customer service.
After registration and before making your first deposit, you need to first complete your membership information.
You can complete the membership information immediately after registration, or go to the “Personal Profile” page to complete it at any time within 6 months after registration.
To complete your membership profile, you will need to provide the following information:
call
Name
Confirm your account name, password and email address
Mobile and landline numbers
Birthday
Nationality and place of birth
place of residence
residential address information
Preferred language and time zone
Once again do you really want to receive updates and offers
Double-check that you are over the age of 21 (and over the legal age in your area). You have read the terms and conditions of the website.
Again, deposits cannot be made until you have completed your profile.
Note, you will not be able to deposit any funds until you have first completed your profile in full.
If you have not updated your profile details within 6 months from SIGN UP, you will not be able to use our Site and its Services in full.
To complete your member profile details see FAQ“I’ve registered an account but cannot place any bets”.
Note, you have up to 6 months from the date of SIGN UP to complete your member profile in full.
If your member profile is not completed within 6 months, your account will be closed and your SIGN UP information removed from our systems.