123GO Q&A – Frequently Asked Questions

Common questions to help users quickly understand demo and experience rules

Can I use the 123Go mobile app with my existing username and password?

Yes, you can use your existing user ID and password to log in using the 123Go mobile app.

What happens if I receive a call or SMS whilst using the service?

Your mobile will still be able to receive inbound calls and SMS while you are using the 123Go mobile app. Most supported devices will allow you to take a call and will return you to the 123Go mobile app once you have finished.

Where can I check my transaction history and how many days it last?

Simply login to you 123Go account and click “Statement”. You can access your account summary and transaction history within the last 30 days, meanwhile, the sports betting history transaction last up to 90 days.

What information should I provide when contacting customer services regarding the 123Go mobile app?

To help us with your enquiry please provide:

Member code

Android or iOS Version

IP address

Current location

Mobile provider

Device model

Rooted/Jailbroken or not?

Screenshot of your device information from “About Phone” or “About Device” -Screenshots of the specific issue or error message

Screenshots of the specific issue or error message

How do I know if my device is Rooted/Jailbroken?

Install a 3rd party app that checks if your device is rooted or jailbroken. Note that any 3rd party apps are not supported or recommended by 123Go.

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