Common questions to help users quickly understand demo and experience rules
You may be required to provide us with a clear and readable copy of a document from each of the following categories when requested. We encourage that you directly send a copy of your documents at your earliest convenience, prior to our request, to facilitate smoother processing of transactions with us in the future.
Proof of Identity – a full and clear copy of your photo ID with your name, date of birth and a valid document expiry date.
Proof of Address – a document confirming your current residential address that is issued within 3 months. It is only necessary to send this document if there’s no address reflected on your valid photo ID or in the event that we specifically require for this document – depending on your account activities.
Proof of Account Ownership – this depends on the deposit or withdrawal methods you’ve used to transact with us. Please refer to the specific method you used listed on the succeeding items of this FAQs to understand more on what documents, or part of which, we need you to fulfill.
Proof of Source of Funds or Source of Wealth – These are additional documents that we might require depending on the account movements during your relationship with us. Detailed explanation is available on: What documents are sufficient as Proof of Source of Funds or Source of Wealth?
PLEASE NOTE:
The documents must be clear and readable.
Scan or capture the full document. Please do not crop, fold or obstruct the document (whether fully or partially).
The documents must be valid and recent (less than 3 months old) showing your full name, current residential address, account details, 123Go transaction details and document validity date.
You may be asked to send additional supporting documents such as Birth Certificate, Visa or Entry Permit, etc. due to missing information or discrepancy(ies).
If the information in your documents is stated in foreign language, it would be helpful if you could directly provide us with its English translation.
For paperless or online accounts, please Print Screen the account details and statement pages and send us the full screenshot including the URL address bar. Screenshots of online accounts are accepted as valid proof of account ownership, proof of source of funds and/or proof of source of wealth only but not as a valid proof of address.
Please send images in JPG, GIF, PNG or PDF file formats only with a maximum size of 4 MB per file
Please use the highest resolution available on your device.
If scanner is not available, you may capture the document using a digital camera or smartphone camera.
Directly upload your documents via our PROFILE VERIFICATION page when you login to your 123Go account. Alternatively, you may submit your documents by email using your registered 123Go email address to [email protected].
Please use your 123Go registered email address when sending document attachments by email, otherwise processing time for verification may be longer.
Additional requirements may still be asked in the future depending on the account activities and internal thresholds that you might trigger. 123Go has the right to perform these verification processes to ensure safe and secured environment for every member.
You are only permitted to register one account with 123Go and hold no more than one account at all times. Should more than one account be identified as belonging or relating to you, 123Go reserves the right to treat any such accounts as a single joint account or to close such accounts in accordance with our Terms & Conditions.
As part of 123Go’s due diligence to satisfy the regulatory requirements, we are required to verify the identity of our members. Our related department will be sending you an email should you need to send a copy of your documents for verification.
Please check if you have entered the password correctly. The password should have at least 6 characters and it is case sensitive. If this problem persists, click the “Forgot Account” function to reset your old/previous password.
We are committed to maintaining privacy practices to create, as far as possible, a secure gaming environment for our customers.
Our commitment to protect personal information are in accordance with data protection legislation, including how we process the data.
All parties who perform services for or on behalf of 123Go have legal obligations to observe and comply with 123Go’s privacy standards.
Kindly refer to our Privacy Policy page for more details.