💳 Deposit FAQ
1.What payment methods can I use?
•E-wallets: GCash, Maya
•Online Banking: via QRPH
•Over the counter
2.Is it safe to deposit money online?
✅ Yes! 123Go is a PAGCOR-licensed and regulated casino. Your personal and financial information is protected with advanced encryption technology, so you can deposit with confidence.
3.How fast are deposits?
•E-wallets (GCash, Maya): Instant 🚀
•Online Banking (QRPH): Usually instant, but may take slightly longer depending on your bank.
4.What’s the minimum and maximum deposit?
•Minimum Deposit: ₱100
•Maximum Deposit: ₱5,000
⚠️ Reminder: Always play responsibly—deposit only what you can afford to spend for fun.
💸 Withdrawal FAQ
1.How do withdrawals work?
•Go to the Withdraw section.
•Complete the following requirements:
• Phone number bind
• Password set up
• Withdraw password set up
• KYC verification
•Enter the amount and confirm your request.
⏳ Processing time:
•E-wallets (GCash, Maya): A few minutes
•Bank transfers: 1–3 business days (depending on your bank)
2.Is there a maximum withdrawal limit?
✅ Yes. The maximum is ₱50,000 per transaction.
3.Are there any fees?
123Go don’t charge fees for withdrawals.
However, your bank or payment provider may apply charges.
4.Can I use someone else’s account to deposit or withdraw?
❌ No. For security reasons, your payment method must be under your own name. Payments from third-party accounts will not be processed by 123Go.
⚠️ Reminder: Withdrawals may require account verification. Make sure your KYC is completed to avoid delays.
KYC FAQ
1.What is KYC?
KYC stands for Know Your Customer. It’s the process where we verify your identity to ensure you’re not a robot, a sneaky underage gamer. We just check that you’re real, of legal age, and the rightful owner of your account.
2.Why do I need to complete KYC?
KYC is required by PAGCOR and international gaming standards to:
•Prevent fraud and identity theft
•Stop underage gambling
•Ensure fair and secure transactions
•Comply with anti-money laundering (AML) laws
3.When will I be asked for KYC documents?
You’ll usually be asked to submit KYC documents when you:
•Make your first withdrawal
•Deposit a large amount
•Update sensitive account information
•Trigger a security review
4.What documents do I need for KYC?
•Valid Government ID (Passport, Driver’s License, UMID, SSS, Voter’s ID, PRC ID, TIN ID, Postal ID, National ID, PhilHealth (Digitized), ACR I-Card, Seaman’s Book, OFW E-Card, Student Permit)
•Proof of Address (Utility bill, bank statement, or government correspondence issued within the last 3 months)
•Payment Verification (Screenshot of your e-wallet, bank card, or online banking account showing your name)
5.How do I submit my KYC documents?
•Go to your Account page and click “Unverified” beside your User ID.
•Upload clear photos or scanned copies of the required documents.
6.How long does KYC verification take?
•E-wallet or ID verification: A few hours to 1 business day
•Full account verification: 24–72 hours
7.What happens if I don’t complete KYC?
You may still deposit and play, but you won’t be able to:
•Withdraw your winnings
•Increase deposit limits
•Access full casino features
8.Is my personal data safe?
✅ Yes. 123GO is regulated by PAGCOR and uses advanced encryption and secure storage to protect your data.
9.Do I need to redo KYC every time?
No. Once your account is verified, you’re all set. However, if you update key details (such as your address, ID, or payment method), you may be asked to provide updated documents.
10.Who can I contact if my KYC is delayed?
You can reach our Customer Support via live chat or email. Provide your registered email/username and request an update on your KYC status.
⚠️ Tip for Faster Approval: Make sure your photos are clear, all text is readable, and the information matches your account details exactly.