🔹 1. Login Issues
•Forgot Password: Use the “Forgot Password” option and reset through your email or phone.
Registration page → Password login → Forgot Password → Enter phone number → Enter the new password → Confirm the new password → Enter verification code → Submit
•Wrong Credentials: Double-check spelling (username, email, password). Turn off Caps Lock.
•Account Locked: Contact 123Go support if you entered the wrong password multiple times.
🔹 2. Deposit & Withdrawal Problems
•Deposit Not Showing: Refresh your balance, check transaction history, and wait a few minutes.
•Withdrawal Delayed: Ensure KYC verification is complete. Check processing times (usually 24–72 hours).
•Payment Declined: Confirm your card/e-wallet has sufficient funds and supports online gaming.
🔹 3. Game Won’t Load
•Clear Cache & Cookies: Old data may block games from loading.
•Update Browser/App: Use the latest version for compatibility.
•Check Internet: A stable connection is required to prevent disconnections.
•Try Another Device: Switch between mobile, tablet, or PC to isolate the issue.
🔹 4. Slow or Lagging Gameplay
•Close Background Apps: Free up memory and bandwidth.
•Switch Network: Move to a faster Wi-Fi or mobile data connection.
•Lower Graphics Settings: 123Go allows you to adjust quality for smoother play.
🔹 5. Bonus or Promo Not Working
•Check Terms & Conditions: Some bonuses need a minimum deposit or a code.
•Activate Properly: Ensure you claimed it before depositing.
•Contact 123Go Support: If it still doesn’t apply, reach out via live chat or email.
🔹 6. Security Concerns
•Unrecognized Activity: Change your password immediately.
•Never Share Login Details with anyone, even “123Go support staff.”
✅ Tip: Always use official 123Go apps or websites, and keep screenshots of any transactions for proof when dealing with support.